All the answers are right here
Whatever questions you have about 12bajee — opening an account, payments, downloading the app, or security — you'll find clear, direct answers on this page. Check here before reaching out to support.
This page brings together the most common questions that come up when using 12bajee. Whether it's about your account, a payment issue, or how to download the app – every answer is here, clear and straightforward. Click any question to expand the full answer.
If you can't find what you need in this FAQ, 12bajee's Bengali support team is available around the clock. Reach out via Live Chat or at support@12bajee.click — most issues are resolved within minutes.
Type a keyword in the search box above — such as "password", "app", or "slots" — and the questions will filter instantly. Or browse directly from the category list on the left.
No, each person may only hold one account on 12bajee – this is a strict policy. Creating multiple accounts using the same mobile number, the same national ID, or the same device is strictly prohibited.
If a member attempts to open multiple accounts — or our system detects that they have — all associated accounts will be suspended immediately and the balances across all accounts may be forfeited. This policy exists to prevent bonus abuse through multiple accounts and to maintain fairness on the platform.
If you can't access your old account, reset your password or contact support@12bajee.click. Recovering your existing account is always the right move — don't open a new one.
There are two ways to deactivate or close your 12bajee account — a temporary pause or a permanent closure.
Temporary Break (Cooling-Off / Self-Exclusion): Log in to your account and go to the "Responsible Gaming" section under Settings. From there, you can choose a cooling-off period ranging from 1 day up to 6 weeks. During this time your account stays active, but you won't be able to place bets. If you choose self-exclusion, you can take a full break lasting anywhere from 6 months to 5 years.
Permanent Account Closure: Email support@12bajee.click with the subject "Account Closure Request". Your account will be closed within 48 hours after identity verification. Make sure to withdraw your balance before requesting closure.
To learn more Responsible Gaming Visit the page.
Yes, the 12bajee app is available on both Android and iOS. The download process differs slightly by platform:
After logging into the app, you can enable biometric lock (fingerprint or Face ID) for instant one-second access every time after that. The app includes every feature available on the website – live betting, payments, and promotions, all in one place.
Your complete betting history and transaction records on 12bajee are available under the "History" section of your account. To find it:
Your betting history shows the date of each bet, the match it was placed on, the stake amount, the outcome, and how much you won or lost. Your transaction history contains a full record of all deposits and withdrawals, including dates and amounts.
The last 30 days of records are shown by default. Use the date filter to view older records. For any questions about a specific transaction, email support@12bajee.click with your transaction ID.
12bajee has hundreds of slots games, and the collection keeps growing. The games are broadly divided into a few categories:
Most Popular Games Among Bangladeshi Players Popular Games You'll find it on the page.
12bajee places the highest priority on protecting members' personal information and funds. Security measures available on the platform:
To read the full Privacy Policy Privacy Policy page. If you notice any suspicious activity, contact support@12bajee.click immediately.
Forgetting your password happens to everyone, and resetting it on 12bajee is straightforward. The whole process takes 3–5 minutes:
If the OTP doesn't arrive, wait 30 seconds and try again. If your phone number has changed or the OTP keeps failing, email support@12bajee.click with your NID details — your account will be recovered manually within 24 hours.
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12bajee's Bengali support team is available 24/7. Live chat responses typically come within 2–5 minutes.
Fewer questions, because everything is kept simple
Everything from registration to payment is in Bengali — no English required to use 12bajee.
Just your mobile number, a password, and an OTP — that's it. No lengthy forms, no printouts required.
Both deposits and withdrawals via bKash or Nagad take just 2–5 minutes. No hidden charges.
256-bit SSL encryption and KYC verification keep your personal information and funds protected at all times.
Biometric login, push notifications, and live scores — all in one place on the mobile app.
Even at 3 in the morning, our Live Chat team is there for you in Bengali — no one gets left without help.
Already have an account? Log in. New here? Register in just 2 minutes and start playing with a 100% bonus on your first deposit.